Contact information

CONTACT HBCU HANKY

Customer service
For order questions, return requests, shipping assistance, privacy requests, or general inquiries, email hbcuhanky@gmail.com.

Please include your full name and order number, when applicable. Do not email payment-card numbers, passwords, Social Security numbers, or other sensitive financial or identity information.

Response time
We generally respond within 2 business days. Response times may be longer during presale launches, holidays, and Morehouse Parent & Family Weekend.

Returns
Contact us before mailing a return. Approved returns will receive instructions by email. Please review our Return and Refund Policy for eligibility and deadlines.

Local handoff
Morehouse Parent & Family Weekend handoff details will be emailed to eligible customers. HBCU HANKY does not offer customer pickup at the owner's residence.