Refund policy

HBCU HANKY RETURN, REFUND, AND CANCELLATION POLICY

Presale cancellations
AUC Hanky Drop™ presale orders may be cancelled for a full refund through November 1, 2026, at 11:59 p.m. Eastern Time. After the presale closes, orders enter production and cannot be cancelled or changed.

30-day returns
We accept eligible returns requested within 30 days after delivery or confirmed pickup. To qualify, merchandise must be unused, unworn, unwashed, undamaged, and returned in its original packaging with proof of purchase or order confirmation.

To request a return, email hbcuhanky@gmail.com with your order number and the reason for the request. Do not send merchandise back before receiving return instructions.

Ordinary returns
Customers are responsible for return shipping costs on ordinary returns. Original shipping charges are nonrefundable. Approved refunds are issued to the original payment method after the returned item is received and inspected.

Damaged, defective, or incorrect orders
Inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery or pickup and include your order number and clear photographs. For an approved claim, you may choose a replacement at no charge or a full refund, including the original standard shipping charge. HBCU HANKY will cover reasonable return postage when a return is required.

Non-returnable items
Personalized, monogrammed, custom-made, used, worn, washed, altered, or damaged merchandise is not returnable unless it arrived defective or incorrect. Gift cards and final-sale items are also non-returnable.

Product-image notice
Product images are design renderings. Final thread shade, embroidery placement, ribbon, and packaging may vary slightly without changing the overall design or quality. Minor variations of this kind are not defects.

Local handoff and missed pickup
Orders designated for Morehouse Parent & Family Weekend handoff will receive separate instructions. If you miss the designated handoff, contact us to arrange another available pickup opportunity or request shipping at your expense.

Returned or refused packages
If a package is returned because the address provided was incorrect, delivery was refused, or the package was not claimed, the customer is responsible for new postage before reshipment.

Refund timing
After an approved refund is issued, your bank or card provider may require additional processing time before the credit appears.

Contact
Questions and return requests may be sent to hbcuhanky@gmail.com.